Health Care Reform - Not So Much

It's the New Year and my parents have switched to yet another health plan and yet another doctor. This requires transferring all their medical records - a BIG pile of paper. Can it be done electronically? Of course not. Everything has to be mailed or couriered around town. They started the process in early January for their Jan 21 appointment. Many calls were made. And of course, nothing ever showed up; their new doctor was clueless about what mud pile he was about to step into . . . and the letter that I mailed (and faxed) to him never appeared either. My attempts at email communication were met with a response from the office clerk of "doctor does not have email."
I helped my folks pick a doctor with a nice simple Jewish name so my they would feel comfortable -- nothing too ethnic! However, it turns out he was Russian with a thick accent. And per my mother - "way too young." Oy vey.